Shipping policy

Our goal is to offer you wide-coverage shipping options, no matter where you live. We strive to provide you with services of the highest level.

1.Shipping Service & Delivery Area

We currently offer delivery to United States, United Kingdom, Austria, France, Korea, Germany, Italy, Spain, Singapore, Switzerland, South Africa, Netherlands, Poland, Mexico, Japan, Malta, Belgium, Portugal, Luxembourg, Romania, Ireland, Slovakia, Bulgaria, Slovenia, Croatia, Sweden, Czech Republic, Denmark, Estonia, Australia, Finland, Turkey, Hungary, Israel, Latvia, Lithuania, Canada, Norway, Greece, Cyprus, New Zealand, Chile, Colombia, Bahrain, Qatar, Kuwait, Brazil, Saudi Arabia, United Arab Emirates, Malaysia, Philippines, Thailand, Vietnam, Rwanda, Pakistan, Tanzania, Angola, Nigeria, Ghana, Uganda, Kenya, Lebanon, Egypt, Russia, Kazakhstan, India, Iceland, Ukraine, Argentina, Indonesia,  Namibia, Morocco, Sri Lanka, Bangladesh, Serbia, Nepal, French Polynesia, China (Hong Kong, Taiwan, Macau).

Shipping methods: USPS/DHL/UPS Express/Fedex/Yun Express/SF Express/China Post

2. Shipping Time & Fee

2.1 Shipping Time
HK / MC / TW: 1-3 Business Days
UK / JP / FR: 3-5 Business Days
AU / KR / SG: 4-6 Business Days
DE / IT / ES: 5-8 Business Days
PL / NL / AT / IE: 6-8 Business Days
SE / RO / DK / BE / NZ: 6-10 Business Days
HU / IE / PT / IL / BG: 6-10 Business Days
FI / SK / AE / CZ / TR: 6-10 Business Days
CA / NO / MX: 8-10 Business Days
CH / GR / ZA: 8-12 Business Days
 

The order delivery timeframe is divided into two parts:

Processing Time: 1 Business Day

Shipping Time:
Shipping Time  Region Shipping time  Region
1-2 Business Days Hong Kong, Taiwan, Macau 6-10 Business Days Belgium, Luxembourg, Ireland, Bulgaria, Croatia, Czech Republic, Estonia, Finland, Hungary, Latvia, Lithuania, Malta, Portugal, Romania, Sweden, Denmark, Israel, Turkey, New Zealand, Slovakia, Slovenia, United Arab Emirates, French Polynesia
3-5 Business Days United Kingdom, France, Japan 8-10 Business Days Malaysia, Philippines, Norway, Canada, Mexico
4-7 Business Days Australia, Germany, United States 8-12 Business Days Saudi Arabia, Kuwait, Qatar, Bahrain, Lebanon, South Africa, Greece, Switzerland, Cyprus, Rwanda
5 Business Days Singapore, South Korea, Thailand, Vietnam 10-13 Business Days Pakistan, Tanzania, Angola, Jordan
5-8 Business Days Italy, Spain 10-20 Business Days Argentina, India, Indonesia, Kazakhstan, Namibia, Sri Lanka, Bangladesh, Morocco, Ukraine, Russia, Serbia, Nepal, Iceland
6-8 Business Days Netherlands, Austria, Poland 13-16 Business Days Nigeria, Ghana, Uganda, Kenya, Brazil, Chile, Colombia
 

 Note: Shipping times are normal in-transit times under normal circumstances. In exceptional circumstances, delays may occur.
 
2.2 Shipping Fee
For orders over $39, enjoy free shipping. It is shipping cost $9.99 lower than $39.
If you require a faster or designated courier service(e.g. DHL,UPS,Fedex), please contact suport@fideco-it.com for a quote.
 
3.Do I need to pay for the tax?
Our shipping fees typically include import duties for most countries. However, a small number of countries (such as Brazil and Switzerland) may impose additional import taxes. In such cases, the recipient may be responsible for these taxes and duties. If you have any questions, our customer service team is always available to assist you.
 

Shipping Notice

For special shipping requests, please contact FIDECO Official Store customer service. Please confirm your address before payment. If you enter the wrong address, please contact FIDECO in a timely manner. We will contact logistics agent to solve the problem. FIDECO orders can only be shipped to the country where the order is placed. If you ask to change the address after the order has been shipped, we cannot guarantee that your order will be updated. In addition, you are responsible for all possible risks and expenses caused by changing the address after the order has been shipped.
When you place an order, be sure to enter the correct name, address, and contact information so that we can deliver your items successfully.
 
FIDECO assumes no responsibility for delayed or rejected orders due to the following reasons:
 
Shipping time might be delayed for 1-2 days for transportation to remote regions.
Delay or delivery failure because of the consignee’s actions. These actions include, but are not limited to: changing the address after shipment, entering an unknown address or wrong address, entering incorrect contact information, and refusal to receive, etc.
Delay due to force majeure. “Force majeure” means an unforeseen, inevitable, or insurmountable objective situation and other objective conditions that cause delayed shipping, including, but not limited to: national or regional air or ground transportation system controls or interruptions (e.g., weather reasons), communication system interference or malfunction, government actions, postal administration policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events.
Aviation contraband, mobile phones, electronic products, fragile products, and other products that are not available for air freight service due to aviation security regulations.
Shipments that are confiscated or disposed of due to a violation of transportation regulations.
Mail and packages cannot be delivered to the consignee’s address during weekends, national holidays, and festivals.
The consignee’s address is a school, unit, or residential community where the courier has no access.